West Paw Policies

Email Policy

You may 'unsubscribe' by clicking on the link at the bottom of our newsletter. Or you may modify your profile  to change the emails you receive.

West Paw does not send email to people with whom it has no contact. The following conditions can result in the West Paw website sending you email:

 

  • You created an account at the West Paw website.
  • You purchased 1 or more items from West Paw.
  • You subscribed to the West Paw newsletter mailing list.
  • You submitted a question to West Paw.
  • You requested a catalog from West Paw.
  • Someone that you know visited the West Paw website, created a wishlist and sent it to you.
  • Someone that you know visited the West Paw website and used the 'email this page to a friend' function.
  • You participated in a West Paw contest or giveaway which required you to provide an email address

 

If you received an email from West Paw and you feel that none of the above conditions have been met, you may send an email to abuse@westpaw.com. This email address is registered with abuse.net. 

We take reports of spam abuse seriously and we will work with you to find a solution to a problem. In rare cases, spammers find new ways to exploit vulnerabilities within websites to force them to send spam. If you suspect that this has happened we would appreciate it if you would notify us using the email address above. 

We are constantly working to improve the security of the West Paw website in order to prevent our customers from getting spammed and to reduce the amount of spam on the internet at large.

Privacy & Security Policy

West Paw believes in the security of your personal information -- that is why we only collect information from you voluntarily. This information is used to process orders or to send current catalogs via email or post. Occasionally we may send out special offers or promotions via email, and you can opt to be included or excluded by calling or emailing Customer Service. We respect your right to privacy and will not share or sell your information to a third party.

TEXT MARKETING NOTIFICATIONS
By subscribing to West Paw text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

Customer Service Pages

Contact Us | Shipping Information | Ordering & Payment | Returns & Exchanges | Privacy & Email Policies | Terms & Conditions | Careers Guarantee | General FAQs